FAQs

Yes, We Ship Internationally

Total time(10-15 business days) =Custom time(7-10 business days) + Shipping time(3-5 business days)

During the holiday season, the delivery time may be extended by 7 business days.

Total time(16-22 business days) =Custom time(10-12 business days) + Shipping time(6-10 business days)

1. Take pictures of the damaged package.

2. Report the damage or loss to the carrier.

3. Contact us at service@torellestudio.com and we will help to fix it (if the carrier confirms the loss, will help to retrieve or recreate it).

If you are unable to place an order, please send us the details of the products you would like to order, including Product Name, Color, Header style, Size, Lining Type and Quantity, or simply send us a screenshot of the order details. We will send you a PayPal bill based on the details to help you out.

If there is a problem with payment, you can try checking out again, switching to another credit card, or changing your payment method if you still can't pay.

If you need to change the details of your order, such as size, lining, etc., please contact us as soon as possible. You can send us a change request by emailing service@torellestudio.com and they will assist you.

For price changes, we will refund it to your payment account or send you an invoice. Please note that details can only be changed before the order enters the shipping process. Once the curtains have been shipped, no details can be changed.

Please forgive us for any inconvenience we may cause you.

If you have ordered the wrong curtains, please contact us via service@torellestudio.com to cancel or update your order.

Owing to the featured custom goods, we can only assure you of a change before your order is made or shipped.

If you didn't find that you had ordered the wrong curtains until you received the items or got the tracking info, you may need to keep them.

Custom goods are not able to apply to other clients or our reuse.

We are happy to offer you a 20% discount on your second order if you place it within 30 workdays of receiving your first order.

There are 2 ways to track your order.

1. Login to your user dashboard on the right header and click on your profile, then click on orders.

2. If you are unable to track your order by the above method, please email us at info@torellestudio.com

For more information on shipping, please refer to the Shipping policy.

You can send us a return request by emailing service@torellestudio.com and they will assist you.